As the legal industry grapples with the rapid integration of General AI (GenAI) and Large Language Models (LLMs), a less-discussed but critical impact looms over attorney-client relationships. Traditionally, clients approach lawyers with a firm belief in their case's merits. However, the introduction of AI tools is beginning to alter this dynamic significantly, influencing client expectations and potentially the foundational trust upon which legal relationships are built.

A recent survey by Deloitte on the top 100 Dutch law firms revealed that 60% of these firms have observed clients using AI for simple legal tasks, altering expectations around service speed, transparency regarding AI risks, and legal fees. The advent of AI in everyday legal consultations poses several practical challenges. GenAI tools, while helpful, are prone to errors, including providing overly optimistic advice or "hallucinating" incorrect information, which can mislead clients before they even consult a human lawyer.

These AI-induced misconceptions can lead to practical issues, such as clients making decisions that inadvertently harm their legal standing or complicate their cases. Furthermore, information shared with AI could become discoverable in legal proceedings, adding another layer of complexity.

The human relationship aspect also suffers. In scenarios where AI supports a client's flawed perspective, lawyers face an uphill battle in realigning client expectations with realistic legal outcomes. The challenge intensifies as AI tools continuously reassure clients, potentially eroding the trust necessary for effective legal representation.

Moreover, the strategic aspect of legal practice, inherently nuanced and often ambiguous, becomes even more complex with clients second-guessing every legal move based on AI consultations. This situation is exacerbated by fee disputes, as clients, influenced by AI, may perceive legal tasks as simpler and less costly than they are, leading to disagreements over billing.

Despite these challenges, the situation is not insurmountable. Lawyers must become well-versed in AI technology, not only to correct misconceptions but also to integrate useful AI applications effectively into their practice. Understanding and educating clients about the limitations and risks of AI will be crucial in maintaining trust.

Ultimately, the key to adapting to this new AI-augmented landscape lies in lawyers enhancing their advisory role, combining their legal expertise with an in-depth understanding of both the technology and the client's perspective. In an era where information is more accessible than ever, lawyers must be proactive, knowledgeable, and transparent to navigate the complexities of AI in legal practice effectively.