July 1, 2026


Building a Legal Practice: The Power of Genuine Connections Over Sales Tactics

In an enlightening discussion with Jason Stiehl, a partner at Crowell & Moring who specializes in class action defense, the journey from a hard-working service partner to a trusted rainmaker was unveiled, highlighting a transition away from traditional sales tactics towards nurturing genuine, long-lasting relationships.

Jason candidly shared how his approach to building a legal practice shifted after experiencing initial setbacks. Early in his career, he focused on food and beverage litigation within class actions, a field he was passionate about. Initially, he adopted a target-driven mindset, attending numerous conferences and trying to "hunt" down clients. However, this strategy did not yield the results he expected, prompting a pivotal change in his approach.

The transformation involved moving towards a more holistic, relationship-driven strategy. Jason found value in building connections not just with potential clients but also with peers, including in-house counsel and even competitors at these conferences. Recognizing the importance of diverse interactions, he noted that fostering relationships often led to referrals, which were crucial for sustainable practice growth.

Moreover, Jason explored modern platforms like podcasts as tools for broadening his reach. He identified podcasts as an underutilized resource that allowed legal professionals to connect with a broader audience, including potential clients and fellow lawyers who could later become referral sources. This strategy enabled him to break away from the repetitive cycle of speaking at the same events and interacting with the same groups of people.

One of the most significant lessons came from a career move Jason later deemed a misstep. He had left a previous firm with the aim of chasing growth and financial gain, a decision he realized was misaligned with what truly mattered—building meaningful professional relationships and a fulfilling practice. This experience taught him the importance of making well-informed decisions and the value of stability over rapid growth.

Jason's story underscores a key message for lawyers and professionals alike: real business development is not about aggressive targeting or transactional networking. Instead, it's about creating authentic connections, continuously learning, and being open about past errors. This approach not only helps in building a successful practice but also in achieving personal growth and fulfillment.

As the legal industry continues to evolve, Jason's insights offer a compelling roadmap for lawyers who aspire to develop their practices through genuine relationships rather than conventional sales-driven strategies. His experiences illustrate that when professionals focus on making real connections, growth and success naturally follow.